Refund policy

REFUND & RETURN POLICY

GoNextly

Last Updated: [Insert Date]

At GoNextly, we want you to have a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the applicable timeframe.

1. Return Window

Eligible products may be returned within 5 days from the date of delivery.

To request a return, customers must contact GoNextly at:

Email: gonextly.info@gmail.com

WhatsApp / Phone: 8929756079

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect/wrong, or significantly different from what was ordered, you must report the issue to GoNextly within 24 hours of delivery.

Customers should provide the relevant order details and any supporting information or photographs/videos required for verification.

GoNextly will review the reported issue and determine the appropriate resolution.

3. Non-Returnable Products

The following categories are non-returnable:

Personal care products

Beauty and cosmetics

Innerwear

Health and hygiene products

Perishable products

Customized or personalized products

Digital/downloadable products

Gift cards

Products specifically marked as non-returnable on the product page

4. Return Shipping Charges

For returns resulting from a wrong, damaged, or defective product, GoNextly will bear the applicable return shipping cost.

For returns due to customer preference, incorrect product selection, or other non-defective reasons, the customer will be responsible for the applicable return shipping cost.

5. Refunds

Once an eligible returned product has been received and successfully inspected, the applicable refund will be processed.

Refunds will generally be issued through:

Original payment method for prepaid orders; or

Bank transfer for eligible Cash on Delivery (COD) orders.

Refunds will generally be processed within 5–10 business days after successful inspection.

The actual time taken for the amount to appear in the customer's account may depend on the customer's bank or payment provider.

6. Partial Refunds

GoNextly does not offer partial refunds under this policy.

7. Important Note

A return request does not automatically guarantee approval. Products must meet the applicable return conditions and may be subject to verification and inspection.

8. Contact Us

For questions regarding returns or refunds, contact:

GoNextly

Email: gonextly.info@gmail.com

Phone / WhatsApp: 8929756079

Support Hours: Monday–Saturday, 9 AM–6 PM IST