Cancellation Policy

You can cancel free of charge within 24 hours of placing the order, as long as it has not yet been handed to the courier. Email support@gonextly.com with your order number, or reply to your order confirmation message.

Once a tracking number is generated we can no longer stop the parcel. You may refuse the delivery, or accept it and raise a return under our Return & Refund Policy.

You can cancel individual items from a multi-item order before those items ship. The rest of the order continues, and the cancelled lines are refunded.

Prepaid cancellations are refunded in full to the original payment method within 5–7 business days. Cash on Delivery cancellations cost you nothing, as no payment was taken.

We may cancel an order, with a full refund, where:

• the item is out of stock or discontinued at the supplier;
• the delivery address is outside our serviceable network;
• a Cash on Delivery order cannot be verified over phone, SMS or WhatsApp;
• the order is flagged as high-risk or fraudulent;
• a pricing or listing error was published in error.

We always tell you the reason when we cancel.

Accounts or phone numbers that repeatedly refuse Cash on Delivery parcels may lose access to the Cash on Delivery option on future orders.