Shipping & Delivery

Orders are packed and handed to the courier within 1–2 business days of payment confirmation. Orders placed on a Sunday or a public holiday are processed on the next working day.

Once dispatched, most orders arrive in 3–7 business days. Metro pin codes are usually at the faster end of that range; remote and North-East pin codes can take longer. The estimate shown on the product page is based on your pin code and is indicative, not a guarantee.

Shipping is free on orders above ₹2,000. Below that, a flat shipping fee is shown at checkout before you pay. Cash on Delivery orders may carry a small handling fee, also shown before payment.

As soon as a courier assigns a tracking number we email and message it to you. You can also track it any time on our Track Order page.

Tracking usually starts updating within 24 hours of dispatch. A quiet tracking page in the first day is normal.

Items in one order may ship from different warehouses and can therefore arrive separately, each with its own tracking number. You are not charged extra for split shipments.

We deliver across India through our courier partners. A small number of pin codes are not serviceable, or are not serviceable for Cash on Delivery. If that applies to your address, checkout will tell you before you pay.

Couriers make up to three delivery attempts. Please keep the registered phone number reachable. If all attempts fail, or the parcel is refused, it is returned to us and treated as a return-to-origin — we then refund prepaid orders as per our Return & Refund Policy.

We ship to the address entered at checkout. If it is incorrect, contact support@gonextly.com immediately — we can usually correct it before dispatch, but not after.

If a parcel arrives tampered with or damaged, please refuse the delivery where possible and tell us within 48 hours with photographs. We will investigate with the courier and replace or refund the order.