Returns & Refunds

You can raise a return within 7 days of delivery. After that window we are unable to accept the item back except where a manufacturing defect is covered by a warranty.

The item must be unused, unwashed and returned with all original tags, accessories, freebies and packaging. Items returned incomplete or with signs of use may be sent back to you or refunded partially.

• Innerwear, socks and other intimate or hygiene-sensitive products.
• Perishables, and personal-care items whose seal has been broken.
• Made-to-order or personalised items.
• Digital gift cards and vouchers.
• Items marked non-returnable on the product page.

Email support@gonextly.com with your order number, the item, the reason and photographs where the item is damaged or incorrect. We confirm eligibility and arrange the next step, usually within one business day.

Where our courier services your pin code, we arrange a free reverse pickup — keep the item packed and ready. Where reverse pickup is unavailable, we ask you to self-ship and we reimburse reasonable, receipted shipping costs.

Tell us within 48 hours of delivery with photographs of the item and the packaging. These cases are always free to return and you can choose a replacement or a full refund, including any shipping you paid.

Once the returned item reaches us and passes a quality check, we initiate the refund immediately. It reaches the original payment method in 5–7 business days, depending on your bank.

Cash on Delivery orders are refunded to a bank account or UPI ID you provide, since there is no original payment instrument to reverse.

For a different size or colour, raise a return and place a fresh order. This is faster than an exchange and protects your size against selling out while the return is in transit.

Shipping charges already paid are refunded when the return is our fault — wrong, damaged, defective or missing items. For change-of-mind returns, the original shipping charge is not refunded.